Terms of Service

Last updated October 23, 2026. See also our privacy policy and text message terms.

Who we are

Stolvar Systems ("Stolvar", "we", "us") is a metro Detroit company that helps local businesses keep their customers coming back. These terms are between Stolvar and the business that signs up ("you", "your business").

What we do

• Customer texting. We send text messages to your customers for you: thank-you notes, reminders when they're due, and, only to customers who agreed to offers, occasional specials.
• Review management. We ask your customers for Google reviews and reply to your Google reviews for you. Replies to reviews under 4 stars wait for your OK.
• Reporting. Each month we show you which customers came back after our texts and an estimate of what they spent. Estimates are labeled as estimates.

We set everything up with you. What's included depends on the plan you choose, which we confirm with you in writing before we start.

What you agree to

• Customer consent. You only give us customers who agreed to hear from your business, through our check-in form or your own records of their consent. You never give us lists you bought or numbers you weren't given.
• Accurate information. Your legal business name, tax ID, address, hours, prices and offers are correct, and you tell us when they change. Phone carriers reject texting approval when business details don't match public records.
• Honest offers. Any coupon or special we send for you is one you will honor.
• Your account. You keep your dashboard login private and tell us right away if you think someone else has used it.

Texting rules

• Opt-in only. We text a customer only after they agree. Offers and specials go only to customers who separately agreed to offers.
• STOP ends it. Anyone can reply STOP to any text and they get no more texts from your business. Replying HELP gets help. We honor STOP right away, every time.
• Sending hours. Texts go out between 8 am and 9 pm in your business's time zone.
• How often. Message frequency varies with each customer's visits, usually a few texts per visit.
• Costs to your customers. Message and data rates may apply, under their own phone plan.
• Your business gets its own texting number, approved by the phone carriers in your business's name.

Payment and cancellation

• Your plan is billed monthly at the price we agree on in writing. Any setup fee is billed once.
• If your plan has a minimum term (for example, a launch offer with a 6-month minimum), you agree to stay for that term. After any minimum term, it's month to month.
• You can cancel any time after the minimum term by telling us in writing (email is fine). Service runs to the end of the month you've paid for; we don't refund partial months.
• If a payment fails and isn't fixed within 14 days, we may pause texting until it is.
• When you leave, we'll give you your customer list on request and then delete your customers' data.

Limits of our responsibility

• We work hard to keep everything running, but texts, phone carriers, Google and the internet are not perfect. We don't promise that every text will arrive or that the service will never be interrupted.
• We don't promise a specific number of returning customers, reviews or sales. (If we ever offer you a written results guarantee, its own terms apply.)
• To the extent the law allows, our total responsibility for any claim is limited to what you paid us in the 3 months before the claim, and we aren't responsible for lost profits or indirect losses.
• You're responsible for the customer information and consent you give us, and for the offers you ask us to send.

Changes to these terms

If we change these terms, we'll update the date at the top and tell you by email at least 30 days before the change affects you.

Michigan law

These terms are governed by the laws of the State of Michigan. Any dispute will be handled in the state or federal courts serving Wayne County, Michigan.

Contact us

Questions, or want to see or delete what we have? Email [email protected] or call (888) 290-5351.